KB-Grounded Replies
Answers come from your uploaded FAQs, scripts, and product info — not generic chatbot guesses.
Conversations
Intelligent chat that knows your business
Every reply is grounded in your knowledge base — with memory, multilingual support, and campaign-aware context.
Conversation Memory
Remembers language preference, catalog interest, and key facts across turns so customers never repeat themselves.
Multilingual Replies
Responds naturally in English, Sinhala, Tamil, Arabic, and more — matching how your customers actually write.
Campaign-Aware Answers
Automatically routes conversations to the right campaign content based on what the customer said.
Rich Media Delivery
Sends images, videos, PDFs, and button messages from your asset library when customers ask.
<10s Average Reply
Customers get answers in seconds, not hours — even outside business hours.
Voice AI
Answer every call and voice note
Human-quality AI voice on WhatsApp and your PBX — with low latency, multilingual support, and post-call follow-through.
Live WhatsApp Voice Calls
Pick up inbound calls instantly with AI — no hold music, no missed revenue.
Voice Message AI
Transcribes and understands voice notes your customers send, then replies in text or voice.
<200ms Response Latency
Natural, real-time conversation flow powered by Agent Dilu voice.
Language Seeding
Detects the caller's language from chat history and greets them in the right language from word one.
Stall Recovery
Automatically recovers from mid-call AI stalls so conversations keep flowing smoothly.
Post-Call Asset Delivery
After a call ends, sends relevant brochures, links, or product info discussed during the conversation.
PBX Integration
Office phones and WhatsApp on one voice stack
SIP desk phones speak to Dilu. WhatsApp Cloud API callers can ring your team — immediately, or after the AI transfers.
PBX Voice AI
Register SIP or WebRTC phones. Dilu answers with the same Agent Dilu voice and knowledge base as WhatsApp.
WhatsApp → Direct PBX
Inbound WhatsApp calls bridge straight to your registered UCM / extension — no AI greeting if you want humans first.
AI then transfer
Dilu qualifies the caller, then hands the live call to your PBX when they ask for a person.
SIP Digest keys
Per-phone keys, shown once and stored hashed. Classic SIP and SIP-over-WebSocket (JsSIP / sip.js).
WhatsApp-shared or PBX-only
Bind to an existing WhatsApp number (shared minutes) or add a calls-only PBX line with no message quota.
Official Cloud API only
WhatsApp voice stays on Meta’s platform. We do not support unofficial WhatsApp-on-PBX clients.
Knowledge Base
Train your agent on your business
Rich, per-phone knowledge bases with a visual designer — sections, campaigns, assets, and templates.
Per-Phone Knowledge Bases
Each WhatsApp number gets its own KB — perfect for multi-brand or multi-location businesses.
Visual KB Designer
Drag-and-drop editor to build sections, attach assets, and configure AI behaviour without code.
Campaign Sections
Organise content by campaign so the AI serves the right answers for each marketing push.
Asset & Button Library
Upload images, videos, and documents; attach interactive button messages to any KB section.
Agent Templates
Reusable AI prompt templates with dynamic variables like customer name and campaign.
Authoritative Section Answers
When a KB section matches, the AI delivers your exact authored text — not a paraphrase.
Interactive Flows
Guided conversations that capture data
Build interactive Q&A trees inside your knowledge base — buttons, lists, free-text capture, and conditional media.
Button & List Questions
Present choices as WhatsApp buttons or list menus — customers tap instead of typing.
Free-Text Capture
Collect names, emails, preferences, and custom fields with AI-powered extraction and validation.
Auto-Translation
Flow questions and button labels translate automatically when the customer switches language.
Conditional Reply Media
Attach images or videos to flow steps that only send when audience criteria match.
Backtrack Support
Customers can go back to earlier questions without breaking the flow.
Language Lock
Once a customer picks a language, the flow stays in that language until they explicitly switch.
Catalog & Commerce
Sell products directly in chat
Product catalogs with multilingual browse, SKU lookup, and instant media delivery — no website required.
WhatsApp Product Cards
Send interactive catalog cards with images, prices, and descriptions straight in the chat.
Multilingual Browse Intent
Understands "show me men's sneakers" in Sinhala, Tamil, or English and filters the right items.
SKU Lookup
Customers type a product code and get that exact item — no browsing through pages.
Instant Media Bundles
When a customer asks for photos, sends all product images and videos in one turn.
Persuasive Card Captions
AI-generated one-liners on each product card in the customer's language.
Order Interest Detection
Recognises buying intent and routes to the right catalog or sales follow-up.
Leads & CRM
Capture, score, and manage every lead
Full lead lifecycle on WhatsApp — from first message to closed deal, with team access controls.
Automatic Lead Capture
Every new WhatsApp contact becomes a lead with full conversation history attached.
AI Lead Scoring
Scores intent from conversation signals so your team focuses on hot prospects first.
Status Pipeline
Track leads through New, Contacted, Qualified, Good Lead, Spam, and custom statuses.
Campaign Filtering
Filter leads by campaign with pill tabs — sales users see only their assigned campaigns.
Full Chat History
Read and reply to any lead's WhatsApp thread from the admin dashboard.
History & Export
Archive old leads and export conversation data for reporting.
Follow-ups & Campaigns
Automated outreach that respects the rules
Multi-step nurture plans, scheduled broadcasts, and Meta-approved templates — with 24-hour window awareness.
Scheduled Campaigns
Broadcast approved WhatsApp templates to your entire lead list on a schedule.
Meta Template Library
Manage approved business templates with dynamic variables — synced from Meta.
Lead Follow-up Engine
Multi-step nurture plans with message and call strategies, cadence controls, and conversion halt.
24-Hour Window Aware
Sends free-form messages inside the window and approved templates outside it — automatically.
STOP / START Opt-Out
Honours customer opt-out requests and re-subscribe flows per Meta policy.
Follow-up Audit Ledger
Every send logged with outcome, cost, and window state for full transparency.
Outbound
Proactive calls and order follow-ups
Agent Dilu doesn't just wait — it reaches out with outbound WhatsApp calls and order reminders.
Outbound WhatsApp Calls
Initiate AI voice calls to leads via the official Meta Cloud API — for follow-ups and sales.
Order Follow-up Scheduling
Automated reminders for draft orders with configurable cadence and cancellation handling.
Per-Lead Call Caps
Configurable max calls per lead and minimum gap between attempts — no spam risk.
Ringing & Duration Limits
Automatic timeout on unanswered calls and max-duration enforcement for cost control.
Platform
Enterprise-ready infrastructure
Multi-phone management, subscriptions, usage tracking, and full Meta compliance — built for growing teams.
Multi-Phone Management
Connect and manage multiple WhatsApp Business numbers from one dashboard.
Business & Team Scoping
Organise phones under businesses; assign managers, sales users, and admins with role-based access.
Subscriptions & Billing
Free plan to start; upgrade via card or bank transfer with usage-aligned quota periods.
Usage & Cost Analytics
Track message volumes, call minutes, and Gemini API costs per phone — full transparency.
Bring Your Own AI Key
Use your own Google Gemini API key with per-phone cost tracking.
100% Meta Compliant
Official WhatsApp Cloud API only — no grey-area tools. Per-phone webhook secrets and secure auth.